Refund & Return Policy

At Darlisse Fresh Mart, we want you to enjoy every purchase. If something isn’t right, our refund and return policy is here to ensure your experience remains positive.

Eligibility for Returns and Refunds

• Returns and refunds are accepted for products that are incorrect, defective, or damaged upon delivery.
• For perishable items (such as fresh produce, meat, and seafood), requests must be made within 24 hours of receiving your order.
• Non-perishable items may be returned or exchanged within 7 days of delivery if unused and in original condition.
• Proof of purchase (order confirmation or receipt) is required for all return and refund requests.

How to Request a Refund or Return

1. Contact us promptly via phone, email, or in-store with your order details and reason for return or refund.
2. For damaged or defective products, please provide a clear photo showing the issue.
3. Our team will review your request and guide you through the next steps.

Refund Process

• Once your return is approved, we will arrange for pickup or guide you on returning the item to our store.
• Refunds are processed using your original payment method (GCash, Maya, bank transfer, or cash), unless otherwise agreed.
• Please allow up to 7 business days for the refund to reflect in your account, depending on your payment provider.

Exceptions

• Certain products, especially perishable goods, cannot be returned if opened or not in original condition unless found defective or spoiled upon delivery.
• Items bought at promotional rates or marked as "Final Sale" may not be eligible for refunds unless defective.

Our Commitment

We appreciate your trust and will always work to address your concerns fairly and promptly. If you have any questions about our policy, please reach out and our staff will be happy to assist you.

Contact Us

For returns, refunds, or questions, contact:
Email: contact@darlissefresh.com
Phone: +63 975 653 7206

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